Privacy policy

Last updated on August 16, 2024

Contents

General

• The controller and its contact information
• What information can be collected about me?
• What is my personal data used for?
• How is my data stored and protected?
• Who processes my personal data?
• How long will my data be kept?
• What rights do I have?
• How can I get the information about myself stored in the system?
• How can I influence the use of my data?
• Will my personal data be transferred to third parties?
• Are cookies used on the store's website and what are they?
• Can this privacy statement be changed?
• Who can I contact?

General

SYMPPIS International Ltd. is committed to protecting the privacy of its customers and offers the opportunity to influence data processing; on the account management page, you can limit the use of your data if you wish.

With this data protection statement, we inform our customers about the processing of their personal data. The customer must accept the terms of this privacy statement in order to use symppis.com services.

The data we collect can be divided into data provided by the user, data observed from the use of online services, and data derived with the help of analytics.

We use data:

• To deliver an easy-to-use and secure service
• To provide a good customer experience
• To improve product recommendations and marketing
• For the development of customer service and online shopping

The controller and its contact information

The controller of the processed personal data is:

SYMPPIS International Ltd. (later SYMPPIS)
P.O. Box 67
02771 Espoo, FINLAND
VAT number: FI09658052

You can ask more about data protection and the processing of personal data by email:

info@symppis.com

What information can be collected about me?

• Information provided by the user himself or information that identifies the person
  • Identifying information such as name
    • Personal ID to identify the customer when entering into a credit agreement
    • Passport information or similar information required by Customs when ordering products or services tax-free from outside Finland
  • Contact information, such as address, email address and phone number
  • Payment information, including credit agreements and other billing information
  • With the customer's consent, location data that is used to estimate the delivery time
  • The email address and certificate used for Google, Facebook or Microsoft login

Data observed about the use of the services and derived with the help of analytics

• Purchase history, e.g. ordered products and their price information
• Delivery information, such as the selected delivery method and delivery address
• Product reviews
• Online store usage and browsing data as well as identification data of the terminal device
• Product recommendation and other information and identifiers used for targeted content

Providing identification, contact and payment information is mandatory when you buy through the symppis.com service on the Internet.

The main source of information is the user himself, in addition to which we may receive additional information from our partners, for example from a credit service provider. In accordance with the provisions of the Data Protection Regulation, we inform you about the personal data we receive from third parties in the first contact with the customer or within one month of receiving the personal data at the latest.

What is my personal data used for?

Personal data is used

• To maintain the customer
• For delivery, processing and archiving of orders
• .com for the development of the site's operations and services
• To improve the customer experience
• For analytics and statistical purposes
• To produce more personalized targeted content and marketing
• To prevent abuses
• To provide better customer service

The information is processed based on the customer relationship between the customer and SYMPPIS company's service, the contract, the use of the site, the customer's separate express consent or legal obligations.

How is my data stored and protected?

All personal data is protected against unauthorized access and against accidental or illegal data destruction, alteration, transfer, transfer or other illegal processing.

The website is based on the WordPress publishing system, and online shopping is done using the WooCommerce online shopping application.

In the processing of personal data and technical solutions, we follow good data protection practices, e.g. data consolidation, minimization, pseudonymization, anonymization and encryption. In the processing of personal data, the requirements of the EU data protection regulation applicable from 25 May 2018 have been taken into account.

All access to personal data is monitored in accordance with good practices.

Who processes my personal data?

SYMPPIS's own employees have access to customer data, and our staff is trained to use data safely and ethically. Each of our staff sees customer data only to the extent that it is necessary for the performance of work tasks. In addition to SYMPPIS, access to customer data is only possible with our contractual partners responsible for telecommunication solutions.

We use trusted contractual partners, in which case information can be transferred to a third party. The agreements with all partners take into account the requirements set by the EU data protection regulation and other legislation. You can read more about third parties in the chapter "Will my personal data be transferred to third parties" 

Company responsible for data processing:

SYMPPIS International Ltd.
P.O. Box 67
02771 Espoo, FINLAND
VAT number: FI09658052

How long will my data be kept?

We only keep your personal data for the time necessary to fulfill the purposes described in this statement. In addition, some information can be kept longer to the extent that it is necessary to fulfill the obligations set by law, such as accounting and consumer trade responsibilities, and to demonstrate their proper implementation.

At the customer's request, personal information about him can be deleted or anonymized from SYMPPIS systems. The deletion and anonymization procedure is irreversible, and we cannot restore deleted customer accounts.

For some information, legislation imposes obligations on the longer-term storage of information, e.g. for the following purposes:

The Accounting Act defines longer retention periods for information, regardless of whether the material contains personal data or not

Fulfilling responsibilities regarding consumer trade

System log information is collected and stored as required by law, so that we can offer legal and safe online shopping to our customers

Taking sufficient backups of the shop's databases and systems in order to secure data, correct error situations and verify data security and continuity.

What rights do I have?

As a customer, you have the right to:

• Get access to your personal data, including the right to receive a copy of your personal data
• Requests correction or deletion of personal data about you
• Under certain conditions, request restriction of processing or object to the processing of personal data

In addition, if the processing is based on a separate consent, you have the right to withdraw your consent at any time. Please note that this does not affect the legality of the data processing carried out before the withdrawal of consent. You can change your settings on the account management page.

You can make a request to exercise your rights by contacting our company. The request must be sufficiently specific so that our customer service can verify your identity. We will notify you if we are unable to fulfill your request in some respects, such as deleting all information that we have a legal obligation to keep (for example, credit information) or the right.

If you notice that the processing has flaws or is illegal, you have the right to file a complaint with the data protection authority.

How can I get the information about myself stored in the system?

You can request the information stored in SYMPPIS systems from account management or by contacting us by email:

info@symppis.com

"What information can be collected about me?" below the paragraph you will find more detailed information about the personal data we store.

How can I influence the use of my data?

SYMPPIS is committed to offering its customers opportunities to influence the processing of their data.

You can decide for yourself about marketing targeted at you, value-added services and whether or not to receive various marketing messages. You can find the options on the account management pages. We are constantly developing our service, so functions can be added, changed or removed.

The customer can also terminate his customer account at any time and ask SYMPPIS to delete his own data by contacting our company.

Note! In some cases, not all information can be deleted, and legislation may require us to retain some of the information related to the customer.

Will my personal data be transferred to third parties?

We may disclose some necessary information to third parties to guarantee delivery and for marketing purposes. Your information is also forwarded to the credit granting agency in connection with the credit decision.

We also use customer data with third parties for analytics and personalization purposes. We use purchasing behavior and browsing data with partners so that we can better offer products and offers that interest you. Information used for analytics and personalization purposes is always anonymized or pseudonymized whenever possible. Only we can connect the used pseudonymized information to your name.

If necessary, we also hand over information to the authorities. We always also inform the customer about information requests, if it is allowed within the framework of the law.

We pass on information to the following third parties:

• For analytics and statistics partners
• For product recommendation and personalization partners
• To email marketing partners if the customer has allowed a weekly newsletter, communications based on browsing history or requests for product reviews
• To the SMS partner, when the sending of text messages is allowed
• For the transport company, if the chosen delivery method is transport to the pick-up point, the nearest post office or to the destination
• When paying with a payment card to a payment intermediary
• To the credit provider, when the customer chooses the credit company's invoice or partial payment as payment method
• For a potential billing operator
• To customs, when buying products tax-free
• To the debt collection company, when the invoices are due and going into debt collection

When transferring and processing data, SYMPPIS ensures a high level of data security and protection in accordance with the EU data protection regulation. The means of ensuring the level of data processing by third parties are the model contract clauses approved by the European Commission, the data protection regulations binding the company (BCR arrangement), the EU-US Privacy Shield agreement or another approved method according to the data protection regulation.

The customer can limit the disclosure of information for marketing and analytics purposes. Check out the privacy functions on the account management page.

Are cookies used on the store's website and what are they?

SYMPPIS uses cookies ("cookies") and other similar technologies, such as the browser's local storage ("local storage"). Cookies are small text files between the end device's browser and the server. Cookies and other identifiers have a defined validity period, after which the browser deletes the identifier. We use these technologies to implement functions, for personalization and for analytics and marketing targeting.

Functional cookies and local storage are used e.g. for customer identification, login maintenance, delivery time estimates and Shopping Cart functions. The use of cookies and local storage and acceptance of their use is mandatory for these functions. Functional cookies set by the server and local storage variables remain in the browser for 15 min-24 months, unless they are separately deleted from the browser settings. Visiting the site resets cookies and local storage variables if the browser allows it.

By personalizing the user experience, we can offer more product recommendations on our site that are interesting to our customers.

The partners and technologies we use for analytics and marketing targeting, such as pixel tags and cookies, help us better understand our customers' behavior and tell us which products, functions and services our customers are interested in. The information used is anonymized whenever possible. Otherwise, we treat the information as personal to the extent that the identifier contains customer-targeting information, such as an IP address. Identifiers that can be connected to the customer in some way are also treated as personal information. The validity period of tags is 30s-24 months.

We use Google Analytics, Google Tag Manager, Google AdWords, Google Display Network and Google DoubleClick for analytics related to the use of our site, popular products, trends and sales and, with your consent, also for marketing targeting. The information sent to Google is anonymized.

In addition to the privacy functions of the account management, you can opt out of the identifiers used for marketing targeting by enabling the browser's Do Not Track function and setting the browser to reject third-party cookies. When logged into the customer account, the account management's privacy settings override the browser's Do Not Track function.

Can this privacy statement be changed?

Due to the development of services and changes in legislation, we reserve the right to change the data protection statement. Significant changes to the privacy statement will be notified to registered customers when the terms are updated.

Who can I contact?

You can contact us for all questions by email:

info@symppis.com